Digital downloads

File delivery

Your files will be available to download once payment is confirmed.


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 4 - 5 weeks
  • Canada : 3 - 5 weeks
  • Germany : 1 - 2 weeks
  • Spain : 1 - 2 weeks
  • United States : 3 - 5 weeks
  • North America : 3 - 5 weeks
  • Europe : 1 - 2 weeks
  • Australia, New Zealand and Oceania : 4 - 5 weeks
  • Asia Pacific : 4 - 5 weeks
  • Latin America and the Caribbean : 4 - 5 weeks
  • North Africa and the Middle East : 4 - 5 weeks
  • Sub-Saharan Africa : 4 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Gift wrapping and packaging

*** All products are prepared in a gift packaging ***

Bicolino will proceed to pack each item in boxes, packages or bags with cellophane paper, bows or ribbons and empty dedication card so customers can personalize their gifts. Pictures examples are usually found in many of the ads.

Custom and personalized orders

I beg you, do not feel bad because I do not carry out orders by custom or customizations. When I made special orders, I used to feel limited in my creativity and frustrated by not meeting the expectations of the clients and this does not work well for me. If you came to my store it means that you have appreciated my work and you like my style, that's why I prefer to work with my imagination.

I have made this decision because when I create articles I prefer to follow my inspiration and especially since there are so many requests for special commissions or personalizations I can not satisfy everyone. I am sorry. That is the key to making things wonderful. Thanks for understand.

Sizing details

I only make products for newborns, usually used as material for "photo props" or children's photography, which by standard uses sizes:

Booties, shoes, sandals and slippers: 4 "inches or 10 cm sole, which corresponds to the age between 0 to 3 months.

Hats, hats, headbands and hair items. 33 cm in circumference and 6 cm in height. Which corresponds to the age between 0 - 3 months.

Covers diaper, panties, pants and cocoons: newborns from 0 - 3 months that do not exceed 8 kg.

In the case of amigurumis always in the description of the product is the measure and photos for reference.

Care instructions

In regard to products made by hand in knitting or crochet; It is logical that they should be washed strictly by hand. Put them to dry on a towel on a flat surface, they should not be hung if they are wet or wet (they will lose their shape). Wash the cold (15 degrees) and never use the dryer or washing machine, even with delicate programs. Use delicate or neutral soap.

For any questions, questions or suggestions, do not hesitate to contact me by e-mail (

Wholesale availability

My items are not made in series or in large quantities for wholesale.

Legal imprint